The Plain Word is a small company, and support works the old way: you write to us, a person reads it, and a person replies — usually within a few hours, always within a day. Before you buy, after you buy, or just to ask whether it will work on your device: write. Helping readers is the job.
Prefer email? Write to hello@theplainword.com. For anything about an order or a refund, include the email address you bought with, and we can find everything on our end.
I read every message.
Cameron
Founder, The Plain Word
Two things people ask about most already have plain answers:
Questions about the book, formats, devices, verse numbers, and what is coming next, are answered on the FAQ page.
The guarantee is simple: 30 days, full refund, you keep the files, no questions asked. The details are here.